Frequently Asked Questions about QL.Admin

What types of insurance products does QL.Admin support?

The QL.Admin policy administration system was created to accommodate traditional and interest sensitive whole life and universal life insurance, term insurance, immediate and deferred annuities, disability insurance and pre-arranged burial plans.

If your company will use the Health Claims module, then QL.Admin will handle major medical, dental and accident insurance, and the intricate claims processing that goes with these unique insurance products.

If your company will use the Reinsurance module, then QL.Admin will handle all reinsurance administration, including billing, co-insurance allowances, itemized reporting and valuation.

QL.Admin is not programmed to process variable life insurance products or any kind of property, casualty or auto insurance.

How many insurance policies can QL.Admin administer?

QL.Admin is an ideal and economical solution for the small to medium-sized insurance company, fraternal society, mutual organization, or credit union. One of our clients easily maintains approximately 350,000 life insurance policies, so you can be confident that QL.Admin will grow as your business grows.

What are the additional system requirements?

If your company's direct billing and premium notices will be printed with a bar code, a bar code scanner will be supplied to you at no cost. The bar code scanner integrates with QL.Admin and allows direct billing and premium notices to be quickly scanned so that policy and payment information is automatically posted to the system.

How long is the data conversion and implementation process?

While each company’s situation is unique, a typical conversion to the QL.Admin system can take a few weeks or a few months, depending on the complexity of your situation.  This process includes the initial evaluation of your current computing and data storage system, determining your policy processing and reporting needs, and confirming the business process improvements you seek.  

Custom code changes may also be necessary, which will take some additional time.  Data is then exported from your system(s) and uploaded to the QL.Admin system.  Next we’ll go through a testing and valuation phase to ensure data integrity before allowing you to go live with new business processing.  

What kind of initial software training is provided?

Two on-site office visits for training and education are included in the system price. Additional office training sessions can be scheduled as needed for an additional fee. We also offer a user help guide that is integrated with the QL.Admin program that is continuously updated as the system changes, as well as provide ongoing email, phone and remote assistance support. Your staff will always have immediate access to our tech support team, and will get the assistance they need to succeed.

Can the QL.Admin system be customized for a specific business need?

Certain functions of your QL.Admin program can be modified to accommodate variations in commissions, billing, reporting or other processes that are unique to how your company does business.  If a requested modification is deemed to be beneficial for all users, Rudd and Wisdom will fully or partially cover the project cost.

How often is the QL.Admin software updated?

QL.Admin tends to grow organically from suggestions and ideas submitted by our clients. Program development and modification requests are usually handled informally via email or phone call, and we are usually able to offer short turnaround times on minor suggestions or client changes. Naturally, any system errors will take priority before any optional enhancements.

Product modification is provided on an as-needed basis, and may or may not be covered under the monthly maintenance contract.  Major modifications may be subject to a separate project fee, but if it is one that will enhance the system as a whole and benefit all clients, we will share or sponsor this development cost.

Rudd and Wisdom Software also does a weekly program build and update for all clients every weekend, and clients are encouraged to establish a regular schedule for program updates.

How is the QL.Admin license fee calculated?

The QL.Admin base system, the Health Claims module, and the Reinsurance module are all priced separately, meaning you don’t pay for software you don’t need.

There are also concurrent per-user fees, and that means that a small insurance carrier with fewer system users rightfully pays less than a larger carrier with more users. The monthly maintenance fee is just 2% percent of the total system cost, and entitles your staff to unlimited phone, email and remote assistance technical support.

There are no long term maintenance contracts either, leaving your company’s future capital available for other business needs. Contact us at 512-346-1590 for a customized system estimate!

What companies are currently using the QL.Admin system?

The QL.Admin system has many faithful and satisfied insurance clients that use the system. Here is a current list.